This is a non-binding convenience translation. Only the German version of this document is legally binding.
Right of withdrawal
Consumers have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.
In the case of a contract for several goods ordered as part of a single order and delivered separately, the withdrawal period begins on the day on which you, or a third party named by you who is not the carrier, took possession of the last item.
To exercise your right of withdrawal, you must inform us
STA Trading
Owner: Sener Kirli
Westuferstr. 25
45356 Essen
Germany
Phone: +49 201 84362510
E-mail: info@statrading.de
by means of a clear declaration — for example a letter sent by post or an e-mail — of your decision to withdraw from this contract.
You may use the model withdrawal form for this purpose, although its use is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs, without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract.
Excluded from this are additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us.
For this reimbursement we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. You will not be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you notify us of your withdrawal from this contract, to the following address:
STA Trading
Owner: Sener Kirli
Westuferstr. 25
45356 Essen
Germany
The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
Exclusion of the right of withdrawal and compensation for loss of value
The right of withdrawal does not apply to goods that are not prefabricated and for whose manufacture an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal requirements of the consumer. This may apply in particular to products manufactured, mixed, adjusted or produced according to individual customer specifications.
The right of withdrawal likewise does not apply to goods which, after delivery and due to their nature, have been inseparably mixed or combined with other goods, provided the statutory requirements for this are met.
For goods that have been used, processed, consumed or damaged beyond what is necessary to establish their nature, characteristics and functioning, compensation may be claimed for the resulting loss of value. This may be the case in particular where paints, coatings, varnishes, building materials or comparable products have already been processed, applied or used in a way that has changed their condition or value.
Merely opening the packaging does not, as a rule, automatically lead to the loss of the right of withdrawal.
Note for business customers
The statutory right of withdrawal applies in principle to consumers within the meaning of Section 13 of the German Civil Code (BGB). Entrepreneurs within the meaning of Section 14 BGB are, in principle, not entitled to a statutory right of withdrawal for commercial orders, unless expressly agreed otherwise.
